Frequently Asked Questions
Everything you need to know about your Fenwick shopping experience.
What is Fenwick's standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this threshold, a flat rate shipping fee applies. Most orders are processed within 1-2 business days and delivered within 3-5 business days.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all Fenwick tags attached. Simply use our online portal to generate a prepaid return shipping label.
Which payment methods do you accept?
Fenwick accepts all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through PayPal, Apple Pay, and Klarna for interest-free installments.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our concierge team for personalized advice.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.
Are Fenwick products ethically sourced?
Sustainability and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, responsibly sourced materials to ensure long-lasting luxury.